FAQ
If your access point or WiFi router is working, your device may be out
of range. You can check the range of the sensors by pressing the device
button t...
Wed, 24 Feb, 2016 at 12:04 PM
When the sensor is displaying the main reading screen on the LCD, press
the button on the front four times. The MAX, MIN and Signal Strength
screens wi...
Wed, 24 Feb, 2016 at 12:04 PM
No, even if your WiFi network has failed, the device will continue
logging at the sample rate that you have set. When your WiFi network is
restored, the...
Wed, 24 Feb, 2016 at 12:05 PM
This means that the sensor is not connected to the FilesThruTheAir™ Cloud. Check your network connections first and then make sure that the sensor is within...
Wed, 24 Feb, 2016 at 12:06 PM
The sensor can be reset by holding the button for approximately 10 seconds. Dependant on the device model, release the button when either LOW is
flashing i...
Wed, 11 May, 2016 at 12:36 PM
This is displayed if the device is charging, and the temperature of the battery is above 40°C. For safety, the device will stop charging until the temperat...
Wed, 24 Feb, 2016 at 12:10 PM
The sensor cannot physically be switched off; it will remain on permanently until the battery runs out.
Wed, 11 May, 2016 at 12:41 PM
All WiFi AP/Routers are 802.11 compatible and there are currently five standards in general use; a, b, g, n and ac. To find out what type of router you hav...
Wed, 11 May, 2016 at 12:44 PM
You can try any or all of these steps to help with this problem:
1) Remove the USB cable and re-insert.
2) Restart the software.
3) Missing ...
Wed, 11 May, 2016 at 12:50 PM
You can try any or all of these steps to help with this problem:
1) Check that the password being entered is correct.
2) Check that 802.11b ...
Wed, 24 Feb, 2016 at 12:20 PM