FAQ

What does Setup Pending mean?
This means that you have changed a setting on a sensor, for example the transmission rate, an alarm level or any other parameter. The sensor will receive i...
Wed, 24 Feb, 2016 at 2:47 PM
Does it cost to use the FilesThruTheAir™ Cloud?
If you have Signed-Up with FilesThruTheAir™ directly, our charges will depend on which account type you have chosen and how many sensors you require connect...
Wed, 24 Feb, 2016 at 2:49 PM
Is it possible to upgrade or downgrade my account?
If you have signed-up with FilesThruTheAir™ directly, you can upgrade your account at any point. Downgrading is also possible, depending on the number of se...
Wed, 24 Feb, 2016 at 2:50 PM
How can I cancel my FilesThruTheAir™ Cloud account?
If you have signed-up with FilesThruTheAir™ directly, you can cancel your account at any time by clicking on the “Account” link and selecting CLOSE ACCOUN...
Tue, 17 May, 2016 at 12:06 PM
Can I purchase a FilesThruTheAir™ Cloud account in my country’s currency?
If you have Signed-Up with FilesThruTheAir™ directly, you can pay in GBP or in USD. If you are not in a country using GBP, we would recommend using USD as y...
Wed, 24 Feb, 2016 at 2:53 PM
How can I access the FilesThruTheAir™ Cloud?
You can access your FilesThruTheAir™ Cloud account using any internet enabled device through a web browser. This could be your PC at home/office, your iPa...
Tue, 17 May, 2016 at 12:13 PM
Where can I find the terms and conditions of the FilesThruTheAir™ Cloud?
You can find links to all our terms and conditions documents at the foot of the 'Welcome to the Cloud' home page.
Wed, 24 Feb, 2016 at 2:56 PM
How secure is my data on the FilesThruTheAir™ Cloud?
Your data on our FilesThruTheAir™ Cloud account is very secure. The only way to access your account and data is to use the email address and password that y...
Wed, 24 Feb, 2016 at 2:57 PM
What is the difference between the sample rate and the transmission rate?
The sample rate sets how often the WiFi device records a reading. The transmission rate sets how often the WiFi device transmits this information to the ...
Tue, 17 May, 2016 at 12:18 PM
Why have I lost all my data?
The only way sensor data is lost is if you delete a sensor device. The FilesThruTheAir™ Cloud asks if you definitely want to delete the sensor so you wil...
Tue, 17 May, 2016 at 12:27 PM