FAQ

How do I archive or delete a device?
Select the device(s) and click on “Archive/Delete”. From the options list you may: 1) Archive - retain the data but deactivate the device(s), which ...
Tue, 17 May, 2016 at 12:37 PM
Is there an app for the FilesThruTheAir™ Cloud?
Yes, there is indeed a 'Files Thru The Air' App for Android phones available from the Google Play Store.  Once you have set-up the devices on your...
Wed, 24 Feb, 2016 at 3:01 PM
How often does the sensor device send data to the FilesThruTheAir™ Cloud?
When you first connect the sensor to your FilesThruTheAir™ Cloud account the default transmission period is pre-set to five minutes. You can change the tran...
Wed, 24 Feb, 2016 at 3:01 PM
Can I try the FilesThruTheAir™ Cloud service before committing myself to paying for an account?
Our Free account is perfect for people wanting to trial the FilesThruTheAir™ Cloud with up to two devices. Reporting functionality is limited to paid-for ...
Tue, 17 May, 2016 at 12:46 PM
Is the FilesThruTheAir™ Cloud guaranteed to be “up” 24 hours a day, 365 days a year?
On rare occasions when the servers are upgraded or if any system maintenance is required, the FilesThruTheAir™ Cloud may have to be taken offline . This ha...
Wed, 24 Feb, 2016 at 3:05 PM
Why does my LCD on the sensor device show a different value to the reading on the FilesThruTheAir™ Cloud?
The LCD is updated every two seconds giving near-instantaneous readings at the sensor whereas the FilesThruTheAir™ Cloud receives readings recorded at the s...
Wed, 24 Feb, 2016 at 3:08 PM
I noticed that you have a wide range of sensors. Can I add all the different device types to my FilesThruTheAir™ Cloud account?
Yes, all the various WiFi sensors we produce are designed to work with the FilesThruTheAir Cloud account. However, the exception to this is the WiFi-...
Wed, 24 Feb, 2016 at 3:13 PM
How many devices can I add to my FilesThruTheAir™ Cloud account?
It is feasible to have an unlimited number of sensors on your account, depending on your account type. Please contact FilesThruTheAir™ directly, or your sup...
Wed, 24 Feb, 2016 at 3:15 PM
What if I forget my account password?
All passwords are held in an encrypted format on-line. If you forget a password, please use the “forgotten password” link on the Sign In screen. This will...
Wed, 24 Feb, 2016 at 3:15 PM
Is there a way to reduce the number of email alerts I receive?
You can tailor the emails you receive in a few ways: 1)  When setting up email alerts in the Change Device Settings page, you can freely select ...
Wed, 24 Feb, 2016 at 3:18 PM