FAQ

Why is a sensor alarm reset when I change an alarm setting?
Changing any alarm setting in Change Device Settings, will cause the sensor to be refreshed with all alarm settings. This may cause an existing alarm condit...
Wed, 24 Feb, 2016 at 3:18 PM
Can I use sensor devices to monitor AC power?
Yes, you can receive email alerts when AC power fails or is restored. Simply connect the sensor device to a mains-derived power source (e.g. a USB +5V power...
Wed, 24 Feb, 2016 at 3:20 PM
How does the FilesThruTheAir™ Cloud work with time-zones?
Free or Personal FilesThruTheAir™ Cloud accounts have a single time-zone which is specified at the time you Sign Up. All times and dates on the FilesThruThe...
Wed, 24 Feb, 2016 at 3:22 PM
What is a recording session?
In order to manage data received from your sensor device efficiently, the FilesThruTheAir™ Cloud divides data up into what we call ‘sessions’. Your sens...
Tue, 17 May, 2016 at 1:07 PM
Is there a limit to the maximum size of a session?
Sessions have been limited to a maximum of 300,000 readings to avoid problems associated with graphing very large data sets. This limit is equivalent to ju...
Wed, 24 Feb, 2016 at 3:25 PM
I have just gone into 'Adjust Device Settings' and there are some parameters highlighted red but the sensor does not show 'Setup Pending' on the devices screen. Why is this?
This is normally caused if you have exited the 'Adjust Device Settings' screen using the back button or closing the browser window. Go back into ...
Wed, 24 Feb, 2016 at 3:25 PM
What is an Audit Check?
In some applications it is necessary for a sensing device to be visited periodically and physically checked by the user. When enabled, the Audit Check funct...
Wed, 24 Feb, 2016 at 3:28 PM