My sensor devices are not communicating with the FilesThruTheAir™ Cloud?
If your access point or WiFi router is working, your device may be out of range. You can check the range of the sensors by pressing the device button t...
Wed, 24 Feb, 2016 at 12:04 PM
How do I force a transmission from my WiFi sensor device?
When the sensor is displaying the main reading screen on the LCD, press the button on the front four times. The MAX, MIN and Signal Strength screens wi...
Wed, 24 Feb, 2016 at 12:04 PM
If I have a power cut or my WiFi network stops working, will I lose any of my data?
No, even if your WiFi network has failed, the device will continue logging at the sample rate that you have set. When your WiFi network is restored, the...
Wed, 24 Feb, 2016 at 12:05 PM
The WiFi icon on my sensor is flashing, what does this mean?
This means that the sensor is not connected to the FilesThruTheAir™ Cloud. Check your network connections first and then make sure that the sensor is within...
Wed, 24 Feb, 2016 at 12:06 PM
How can I reset my sensor?
The sensor can be reset by holding the button for approximately 10 seconds. Dependant on the device model, release the button when either LOW is flashing i...
Wed, 11 May, 2016 at 12:36 PM
What does it mean when the MAX, MIN and battery symbol are all displayed on the LCD at the same time?
This is displayed if the device is charging, and the temperature of the battery is above 40°C.  For safety, the device will stop charging until the temperat...
Wed, 24 Feb, 2016 at 12:10 PM
How do I turn the sensor off?
The sensor cannot physically be switched off; it will remain on permanently until the battery runs out.
Wed, 11 May, 2016 at 12:41 PM
How do I know if my WiFi AP/Router is 802.11b compatible?
All WiFi AP/Routers are 802.11 compatible and there are currently five standards in general use; a, b, g, n and ac. To find out what type of router you hav...
Wed, 11 May, 2016 at 12:44 PM
I have connected the device to my PC using the USB cable, but the software does not see it. What should I do?
You can try any or all of these steps to help with this problem: 1) Remove the USB cable and re-insert. 2) Restart the software. 3) Missing ...
Wed, 11 May, 2016 at 12:50 PM
My device will not connect to the wireless network
You can try any or all of these steps to help with this problem: 1)   Check that the password being entered is correct. 2)   Check that 802.11b ...
Wed, 24 Feb, 2016 at 12:20 PM